Employee Spotlight - Celeste Chapman

Celeste joined Channel Blade in 2005 as a sales person, quickly moving to multiple production and support roles within the Account Management Team. Today, she manages email support (askus@channelblade.com). "Celeste is very kind, patient and always willing to assist clients and colleagues whenever needed," says Account Consultant April Kelly. "She provides stellar support to our clients," adds Account Consultant Martine Reyes.

Multi-tasking as a support partner and consultant, Celeste works hand in hand with dealer clients to assist them with their Channel Blade solutions. Relying on her own experience as well as her clients' feedback, she also makes recommendations to develop and maintain a results-oriented Web site. "I see a dealer's Web site as a critically important piece of their business, a must-be profitable investment
designed to generate more sales," says Celeste.

Celeste came from BoatTrader Online, bringing in-depth industry knowledge and extensive customer service experience to Channel Blade. "Celeste is truly a champion," says her colleague Martine. "She's an invaluable asset for
our clients and a great teacher to the rest of the Channel Blade team."

When asked what she enjoys the most about her job, she enthusiastically says that "there's no such thing as 'just another day' at Channel Blade! I get to interact with various dealerships from different geographical locations, backgrounds and personalities, and work with the entire organization here at Channel Blade to satisfy our clients' needs. It's a tremendous source of satisfaction."

Outside business hours, Celeste shows the same unstoppable drive for running, training for the Shamrock Marathon (Virginia Beach, Va.), which she's participated in for the past two years. "Running a marathon is a lot like a day at the office," says Celeste. "It can be challenging but you've worked so hard to get to where you are that you must be determined to get through the obstacles because that finish line is just ahead and what a sense of accomplishment you feel once you've crossed it!" Celeste explains that the feeling is the same with her job at Channel Blade. "When I work with a dealership and successfully assist them with their new Web site or support inquiries, the end result is so rewarding that I really feel like I've made a difference in their business. It's very fulfilling."